Refund and Exchange Policy

Thanks for shopping at Imbue By JRusso!

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

All Imbue By JRusso pieces are custom and made to order. Because of this, all sales are final. If you receive a product that is damaged or in any way compromised, we will allow exchanges. Request for Exchanges must be placed within seven (7) days of receiving the product. You may Request an Exchange via our Contact Form. There are a few requirements for sending your item back to Imbue By JRusso:

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Exchanges

Once we receive your item, we will inspect it and notify you that we have received your item. We will immediately notify you on the status of your exchange after inspecting the item.

If your exchange is approved, we will ship your new piece free of charge within 7-10 business days.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Your replacement merchandise will be shipped free of charge.

Contact Us

If you have any questions on how to return your item to us, contact us.